Accessibility

We are COMMITTED to providing accessibility for our members. WAVE currently supports Closed Captioning, large-button remotes, and TTY-ready telephone service.

If you have questions regarding the accessibility features of our services, please contact us at 1-833-492-8372.

Closed Captioning

Closed Captioning is available for every TV channel that provides the feature. Captioning provides a text display of the spoken dialogue and audio cues on the device screen as the video is displayed.

Captions can be turned on using the WAVE remote using the “C” key.

Large-Button Remotes

Our standard large-button remotes offer ease of use for those who may have a difficult time using a standard remote. Call us at 1-833-492-8372 if you need further assistance.

TTY Telephone & TRS Services

WAVE Rural Connect telephone service supports teletypewriter (TTY) equipment. This enables real-time phone communication on a user device with a visual text display. Access to the Telecom Relay Service (TRS) is also available. TRS is a telephone service that provides service accessibility for people with hearing and speech disabilities and other individuals using standard voice telephones.

TRS calls can be initiated by dialing 711 from a home phone, teletypewriter, or telecommunications device for the deaf (TDD).

All commonly used cross-manufacturer, standard TTY signal protocols can be made using WAVE voice services. Services that require a response from a user within a time interval, such as voicemail, messaging, auto-attendant, and interactive voice response telecommunications systems, will give an alert when a sufficient time interval is required.