- Keep your same phone number
- Keep your equipment setup as-is; no return necessary
- No need to schedule a tech support visit
- No reconnect fees
- Hold services till you need them
Call Us: 1 (833) 492-8372
Call Us: 1 (833) 492-8372
For snowbirds, hunters, or families with second homes, finding an affordable way to have the Internet, TV, and phone services that fit your needs can be a real wallet-ache. Seasonal Hold to the rescue!
First, there are the reasons you may want to put your Internet, home phone, or TV service on hold. Seasonal Hold can be the best option for those in the following categories:
Canceling and reconnecting services are often the only option for part-time residents, but this method can come at a significant cost. Setting up with a brand-new service is expensive when you must pay fees for activation, installation, one-time equipment costs, contract cancellation fees, and deposits.
Suspending service via a Seasonal Hold lets you skip the fees, pay a lower rate, and makes it easier to restart your service when you return.
When you choose Seasonal Hold with Wave Rural Connect, you can:
How do I put my services on hold?
Just call our Member Services team at 1 (833) 492-8372 to set a date for your services hold. You must call us again on the date you want services to reactivate.
How long may I hold my services?
Currently, Seasonal Hold does not have a limit. Responsibility for removing your services from a hold status is on the customer. You must call in to remove the Seasonal Hold and restore services.
How much does it cost?
Enrollment is free – pay a low monthly fee of $9.99 and maintain your services.
Are there any restrictions to Seasonal Hold?
Yes. Currently delinquent, or adjusted accounts are not eligible for Seasonal Hold without an agreement from Wave Rural Connect, LLC. Upon reactivation, services transition from suspended to active status on the date requested, and monthly recurring charges are applicable from that date.
How soon will my services be reactivated?
Services are usually reactivated within one (1) hour after you notify us by phone.
How do I pay for Seasonal Hold?
Payments must be made by autopay to put your services on Seasonal Hold.
Can I access my smart devices while I’m away?
Any devices that rely on the Internet via Ethernet or WiFi connection will not be accessible during this time.
I want to hold only one of my services (phone, TV, or Internet).
We cannot hold just a portion of your services. Seasonal Hold applies to all subscribed services for the duration of the hold.
Will I be able to keep my DVR recordings/record shows while service is held?
Yes. When the service hold is applied, the DVR will retain all recorded content. However, you will not be able to record new content to the DVR as your TV and internet service are suspended when on hold.
Will I be able to check voicemail when on Seasonal Hold?
When you put your services on hold, your voice mailbox will be inaccessible.
I have multiple phone lines. May I suspend just one line?
When you have multiple phone lines, you must suspend all lines. We are not able to apply Seasonal Hold to only one line under the same account. Seasonal hold applies per account.
Are current promotions or pricing upheld when I reactivate my service?
The Seasonal Hold does not extend expiration dates for promotions. Upon reactivation, services transition from suspended to active status on the date requested, and monthly recurring charges are applicable from that date at the current rate.
I have multiple accounts. Do I need to apply Seasonal Hold to each one?
Yes. The Seasonal Hold is per account and all services under each account. You can set up a hold for each account on the same call.