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May 15, 2024. WAVE will be performing an update on the Lutherville, Piney, Grand Prairie, Booneville & Hartford Zones
Service could be down for a significant time between midnight and 5:00 am.
If your service is out for an extended period beyond 5:00 am, contact support: 1-888-212-7626

As the holiday season approaches, it’s a time of joy and celebration, but it also comes with some challenges. Harsher weather conditions call for staying warm indoors and binging your favorite holiday movies and shows. One of the most frustrating issues for anyone relying on the internet is a frozen screen, and connectivity problems can be especially bothersome during the colder months when internet usage is high. But with fiber internet from Wave Rural Connect, you can ensure a reliable online experience all winter long. Below are some essential tips to avoid those dreaded frozen screens this winter.

  1. Choose Fiber Internet: The Winter-Proof Connection

The most important step in avoiding frozen screens is having a reliable, high-speed internet connection. Fiber-optic internet is your best choice for seamless, fast, and reliable internet, even during severe winter weather. Unlike traditional copper-based connections, fiber internet is less susceptible to weather-related disruptions and is built to withstand all environments.

Fiber requires fewer repairs because it is made of a more durable material– fine strands of glass, rather than metal, making it immune to electromagnetic interference both outside and inside your home.

Additionally, Wave Rural Connect has designed its fiber network with redundancy measures in place – meaning, if a section of the network goes down in a winter storm, the broadband signal is immediately rerouted across another path. Your connectivity will see minimal, if any, impact when the network activity is disrupted.

  1. Keep Your Equipment Warm and Dry

Electronic devices, including your router, tend to perform better when they’re kept at the right temperature. Ensure they’re located in a dry, warm place, away from cold drafts and dampness. Cold and humidity can negatively impact performance, leading to connectivity issues.

  1. Practice Safe Browsing Habits

Sometimes, frozen screens can be due to malware or viruses. Be cautious with your online activities like online shopping and avoid clicking on suspicious links or downloading files from untrustworthy sources. With the WAVE Connect App, you will have multi-layer malware and virus protection! Learn more at!

  1. Restart and Reset Your Equipment

If you ever experience connectivity issues, a simple restart or reset of your router can often resolve the problem. Your devices may need a fresh start to clear any temporary issues that might be affecting your connection.

Additionally, with the WAVE Connect App, you can see and manage connected devices, receive WAVE service notifications, access in-app support and how-to articles and videos, and more! Learn more at!

  1. Contact Your Fiber Internet Provider

If you ever face persistent issues with frozen screens, don’t hesitate to contact WAVE Rural Connect technical support at 1.888.212.7626 or email We can assist in identifying and resolving any problems that may be specific to your connection.

With these tips, you can say goodbye to frozen screens and ensure a reliable online experience this winter and all year long. With fiber internet from Wave Rural Connect, you can stay connected with loved ones, work from home with ease, and enjoy your favorite holiday shows and movies. Stay warm, stay connected, and enjoy the winter season to the fullest with Wave Rural Connect!